Refund and Cancellation Policy — Websites and eCommerce

English translation for convenience. The Spanish version of this document is the legally binding text. In the event of any discrepancy between the two versions, the Spanish version prevails. You can read it at clicomy.com/politicas/politica-web.

1. Purpose of this document

The purpose of this policy is to govern the conditions for refunds and cancellation of website and/or eCommerce store development services (hereinafter, the "Service") provided by Just Marketing SpA (hereinafter, the "Agency"), RUT 77.047.645-3, with registered address at Avenida Apoquindo 6410, Las Condes, to its clients (hereinafter, the "Client"), as well as the effects of dissatisfaction regarding design and other subjective aspects of the project.

2. Acceptance of the quotation, proposal and/or invoice

2.1. The Client's acceptance of the quotation, proposal and/or invoice issued by the Agency, as well as payment of the advance indicated therein, implies full and total acceptance of the conditions set out in this document and of the other commercial conditions associated with the Service.

2.2. For all legal purposes, the Client shall be deemed to have read, understood and accepted these policies at the time of approving the quotation, proposal and/or making the corresponding initial payment.

3. Initial payment of 50% and its non-refundable nature

3.1. To begin the Service, the Agency shall require payment of an advance equivalent to fifty per cent (50%) of the total value of the project (hereinafter, the "Initial Payment").

3.2. The Client declares that they know and accept that the Initial Payment is intended to cover, among others, the following:

• Gathering of information and requirements.
• Analysis, planning and design of the site and/or eCommerce architecture.
• Preparation of mock-ups, content structure and general design guidelines.
• Reservation and allocation of working hours of the Agency's professional team.
• Acquisition or reservation of tools and/or integrations necessary for the development of the project.

3.3. In view of the above, the 50% Initial Payment is strictly non-refundable, including in the following cases:

a) A unilateral decision by the Client to cancel the project for any reason. b) Subjective dissatisfaction with the design, graphic style or other aesthetic aspects of the project. c) Changes in the Client's needs, priorities or budget after acceptance of the quotation, proposal and/or invoice.

3.4. The non-refundable nature of the Initial Payment is based on the fact that these amounts correspond to actual expenses, professional time already committed and intellectual work already begun by the Agency.

4. Remaining balance and effects of cancellation

4.1. The remaining balance of fifty per cent (50%) of the project value shall be payable upon delivery of the project in accordance with the amount defined in the quotation, contract and/or invoice.

4.2. Should the Client decide to cancel the project once work has begun, but before final delivery, the Agency may:

• Charge proportionally for the work actually carried out against the outstanding balance, in accordance with the project's stage of progress; and
• Where the work already performed exceeds the value of the Initial Payment, invoice the Client for any additional amounts due.

4.3. The project's stage of progress shall be understood as executed by technical or foundational aspects (for example, site functionality); each 10% is understood as a part of the payment for each item.

4.4. The mere fact that the project is not ultimately published, used or commercially exploited by the Client shall not give rise to a refund of the Initial Payment nor, where applicable, exempt them from payment for additional work actually carried out.

5. Dissatisfaction with design aspects

5.1. The Client acknowledges that design aspects, such as colours, typography, graphic layout, visual style and similar matters, have an unavoidably subjective component.

5.2. The Agency undertakes to:

a) Ensure that the design of the website or eCommerce is consistent with the objectives set out in the brief or in prior meetings, while always prioritising usability, clarity of information, loading speed and optimisation for conversion and sales. b) Propose a functional, practical design oriented towards sales and the user experience, as set out and explained in the meetings prior to the start of the Service.

5.3. The Agency may include in the commercial proposal a set number of rounds/meetings for adjustments and/or corrections. Once those rounds are exhausted, any additional modification may be charged as an extra service, according to Just Marketing SpA's current rates.

5.4. The Client's mere dissatisfaction with aesthetic aspects or personal taste, where the Agency has complied with good results-oriented design practice, shall not constitute grounds for a refund of the Initial Payment or of the total services contracted.

6. Objective failure to perform the service

6.1. Objective failure to perform the Service shall be understood, by way of example only, as occurring when the Agency:

• Fails to deliver the website or eCommerce without justified cause.
• Fails to implement essential functionality such as, for example, a shopping cart, the agreed payment gateway and/or critical integrations.

6.2. Where an objective failure attributable to the Agency is established, the Agency shall preferably adopt corrective measures, such as:

a) Remedying the errors or failures within a set timeframe. b) Proposing adjustments or alternative solutions of similar value and functionality.

6.3. Only where the Agency fails to remedy the breach within a reasonable timeframe may the parties agree non-monetary compensation in respect of the work not carried out. Under no circumstances shall such compensation entail a refund of the Initial Payment associated with expenses already incurred, unless otherwise expressly agreed in writing between Just Marketing SpA and the Client.

7. Review requests, complaints and refunds

7.1. Any request for review, complaint or possible refund request must be submitted in writing to the Agency's email address or formal contact channel, indicating:

• Quotation, contract and/or invoice number.
• Date of engagement.
• A detailed description of the reasons for the request.

7.2. The Agency shall analyse the case and provide a reasoned response within a reasonable timeframe, informing the outcome of the review and the measures that, where applicable, will be adopted.

8. Amendments to this policy

8.1. Just Marketing SpA reserves the right to amend this Refund and Cancellation Policy at any time. Notwithstanding the above, the conditions governing a specific Client shall be those in force at the time of acceptance of the corresponding quotation, proposal and/or invoice.

9. Governing law and dispute resolution

9.1. This policy is interpreted and applied in accordance with the legislation in force in the Republic of Chile.

9.2. Any dispute arising from the application or interpretation of this document or of the Service contracted shall be submitted, in the first instance, to direct negotiation between Just Marketing SpA and the Client, with the aim of reaching an amicable solution.

9.3. Should no agreement be reached, the parties may submit the dispute to the courts of justice.

10. Acceptance of the policy

By accepting the quotation, commercial proposal and/or invoice, and making the 50% Initial Payment for the development of the website or eCommerce, the Client declares that they know, understand and fully accept this Just Marketing SpA Services Refund and Cancellation Policy.